Mobile App
Manage on the Move
The One to One Plus mobile app gives technicians and others the power to assign devices, track assets, update tickets, and more anywhere, anytime.
Purpose
Work Anywhere
Whether you’re checking devices in a classroom, resolving help desk tickets in the field, or updating asset information on the spot, the One to One Plus mobile app keeps your team connected and productive.
Overview
Powerful Tools at Your Fingertips
Key Asset Management Capabilities
Scan Devices
- Scan barcodes using your device’s camera to access device records.
- Check device assignments and additional details on the spot.
- Improve accuracy by eliminating manual search and reducing entry errors.
- Speed up device deployments and collections with rapid scanning.
- Move devices between users, rooms, or carts directly through the mobile interface.
Update Tickets
- Create, update, assign, or close tickets directly from your mobile device.
- Add comments, status changes, or reassignments in real time.
- Capture photos of damage or repair work and attach them instantly.
- Add parts used for device repairs directly from the app ticket
- Keep ticket activity moving throughout the day for faster resolution times.
Track Assets
- View detailed information for any asset, including assigned user, device model, and purchase data.
- Review complete device histories to support troubleshooting and accountability.
- Update location or user assignments from anywhere on campus.
- Ensure real-time data accuracy with updates that sync immediately across the system.
Capture Details
- Attach photos, videos, or notes to asset records or tickets from your phone.
- Document damage or repairs with clear, time-stamped evidence.
- Complete required fields or custom forms without needing to be at your desk.
- Use built-in device tools (camera, keyboard) to streamline documentation.
- Keep records thorough and consistent for reporting.
Work Anywhere
- Access the features you use most from your mobile device.
- Provide technicians with the tool they need while doing classroom visits, deployments or other remote events.
- Reduce downtime by completing tasks between sites or while in the field.
- Empower staff to handle quick fixes without needing to return to their office.
- Improve efficiency across your district with a tool built for mobility and speed.
Scan and Access Devices
Scanning devices is fast and accurate with built-in mobile barcode scanning. Simply point your camera, pull up the device instantly, and complete tasks such as updating assignments, verifying locations, or other device details.
Update Tickets from Anywhere
Technicians can manage their entire ticket queue from their mobile device as well as create new tickets, add notes, update statuses, or close issues while on the go. With support for attachments, photos, and reassignment, the mobile app keeps work moving and eliminates delays.
Improve Efficiency
Whether you’re troubleshooting a device, completing a repair, or checking devices in or out, the mobile app helps your team act quickly and effectively. Real-time syncing ensures all updates are immediately reflected across the platform, improving accuracy and accountability.
Solution
Everything Works Together
Reviews
Our Customers Say It Best
“One to One Plus has streamlined our tech management by combining ticketing with our inventory.”
Karin Stuckart
Help Desk Tech, Indian Community School
“One to One Plus streamlined the process of tracking and checking in and out computers to students and teachers.”
Daniel Newman
Database Analyst, Hamblen County BOE
“One to One Plus makes keeping track of assets and invoices easy!”
Tracy McGill
Technology Tech II, Scotland County SD
“One to One Plus helped us unify our various inventory methods in one place. This allowed easy access to important information for our entire organization.”
Jason Paddock
Director of Inst. Tech, Spartanburg SD 2
“One stop shopping for all our device tracking and management needs.”
Gary Lambert
Director of IT, Beekmantown CSD
“One to One Plus allows our entire team see everything in one place which has been incredibly helpful.”
Cathie Brock
Technology Specialist, Franklin County SD
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